THECB - Systems Analyst VII, Systems Infrastructure Lead

The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701.

Introduction:

This position will report to the ITS TOS Director and be on the operations team. This position will provide senior-level technical support for agency IT infrastructure and provide key support to ongoing ITS projects and initiatives.

General Description:

Performs highly advanced (senior level) computer systems architecture, design, and analysis work in the Technology Operations and Support (TOS) team for the Information Technology Services division of the Texas Higher Education Coordinating Board.  Serves as senior systems and support analyst for TOS and works effectively in various cross-functional teams supporting technical operations.  Successful candidate will lead and/or assist with refreshing, supporting, and implementing agency server, cloud, and network infrastructure.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position reports to the Senior Director of Technology Operations and Support (TOS).

General Duties and Responsibilities:

·         Architects, modifies and enhances enterprise network, server, and cloud infrastructure to support business needs of the agency.

·         Leads or participates in the development and execution of enterprise level strategies and technical direction, including establishing and maintaining technology road maps.

·         Leads or assists in modernizing and refreshing legacy IT infrastructure systems.

·         Applies ITIL best practices and follows established change control procedures.

·         Develops or provides input into agency technology systems, operating plans, and budgets.

·         Serves as technical lead in IT projects that cross functional agency systems and other state entities.

·         Develops and maintains detailed, accurate technical documentation on the infrastructure environment, configurations, and procedures. Presents info in various formats such as dashboards, diagrams, tables, and business or executive status reports.

·         Leads or participates in defining disaster recovery responsibilities and procedures for infrastructure systems.

·         Resolves complex support tickets, including using logical and analytical troubleshooting skills to remediate systems and network errors/issues.

·         Provides status updates on work assignments and any technical issues that present risk to project timeline as required by selected project framework.

·         Leads or assists in mentoring and training technical staff.

·         Works closely with the Information Security Office team to review and remediate periodic risk assessments on agency applications and infrastructure.

·         Perform on-call duty on a rotational basis and occasionally work additional hours based on infrastructure projects or system outages.

·         Ensures compliance with federal, state and agency Web Accessibility policies and procedures.

·         Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times.

·         Performs other duties as assigned.

Knowledge, Skills, and Abilities:

·         Knowledge of principles, best practices, and techniques used in systems architecture, design, and system analysis.

·         Knowledge of network architecture and design

·         Skill in developing or analyzing system code and configurations; in scheduling, testing, installing, and implementing programs; and in advanced troubleshooting of complex infrastructure systems.

·         Skill in creating and maintaining technical documentation; writing and revising standards and procedures; and to plan, assign, and/or supervise the work of others.

·         Skill in using personal computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, Excel.

·         Ability to attend work regularly and reliably.

·         Ability to work under pressure and effectively manage and complete multiple priorities and projects concurrently.

·         Ability to successfully complete assignments and projects within established deadlines.

·         Ability to adhere to the organization’s internal management policies and procedures.

·         Ability to respond to customer service requests in a timely and professional manner.

·         Ability to communicate complex information in a clear, organized, and concise manner in both spoken and written form.

·         Ability to plan, set appropriate goals and objectives, and carry out work in a timely and effective manner.

·         Ability to take initiative, work independently and make decisions using sound judgement, analytical thinking and sound reasoning.

·         Ability to apply creative solutions when problem solving while keeping management informed of risks and critical issues.

·         Ability to establish and maintain effective working relationships with coworkers, and to work cooperatively and effectively in a team environment.

Military Crosswalk:  Military Crosswalk for Occupational Category - Information Technology

Required Minimum Education and Experience:

·         Bachelor’s degree from an accredited college or university in computer science, information technology, computer engineering, information systems, business administration, or related technical field.

·         One year of full-time working experience in cybersecurity, data analysis, or information technology may take the place of 30 semester hours of coursework, up to 4 years full-time working experience.

AND

·         Ten (10) years of full-time working experience in design, implementation, and administration of cloud, server, and network infrastructure systems:

o    Three (3) years of which should include system administration or senior level analysis work in Microsoft Azure cloud environments.

o    Three (3) years of which should include experience mentoring and/or leading technical staff.

o    Three (3) years of which should include experience scripting using tools such as PowerShell, Python, or Perl.

o    A master’s degree from an accredited college or university may substitute for one year of the required experience.

Preferred Education and Experience:

·         5+ years of experience configuring, securing, and administering network infrastructure systems such as LAN, WAN, WLAN, VPN, VLAN, DNS, DHCP.

·         5+ years of experience managing servers and applications in the State of Texas hosted data centers.

·         3+ years of experience managing configurations and policies in Microsoft 365 government or education tenants.

·         3+ Experience configuring and administering MDM and system configuration systems such as Microsoft Intune and SCCM.

·         3+ years of experience providing infrastructure and administrative support for Email and Web systems including domain and certificate management.

·         ITIL certification

Physical Requirements and/or Working Conditions:

Work is performed in a standard office environment and requires:

•  Regular, reliable, and punctual attendance at work;
•  Frequent use of personal computer, copiers, printers, and telephones;
•  Frequent sitting;
•  Frequently working under deadlines, as a team member, and in direct contact with others.

Workforce:

Must be able to:

·         Work an eight-hour schedule between 6:00 am and 6:00 pm, 40-hour week, Monday – Friday with occasional work schedule variance when necessary. Hours may change based on business need.

·         Have permanent residency within the state of Texas and must be able to meet in-office requirements, which can vary among position and assigned schedule requirements.

·         Demonstrate knowledge of customer service deliverables.

·         Show flexibility and adaptability toward changes in assignments and work schedules; and work extended hours as necessary.

·         Adhere to the organization’s internal management policies and procedures.

·         Contribute to the agency’s performance measures and mission.

Application Requirements:

The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board’s employment opportunities website at   Careers - Texas Higher Education Coordinating Board

The Texas Higher Education Coordinating Board participates in E-Verify for each new employees’ Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

Notes to Applicant:

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran’s Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility/authorization to work in the U.S.
• Satisfactory results from a pre-employment criminal history background check.
• Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.