Customer Service Executive - NCV Finance - Other OEM - NCV Finance Other OEM - Motor Finance - Sales - Bhilwara - Times Square - CSE

Key Deliverables:

 

Lead Generation

• Generate leads for CV deals through interactions with DSE or through channel partners/open market.

 

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries.
• Cross-selling product offerings to customers.
• Educates customers with information to build their understanding of issues and capabilities.
• Goes beyond their day-to-day work to assist customers in a positive manner.

 

Dealer Relationship Management

• Maintaining relationship with assigned dealer.

 

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

 

Internal Stakeholder Management

• Interact with operations and credit team in order to ensure smooth processing of loan application.

 

Education Qualification:  

Undergraduate/Graduate in any stream. 

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge 
• Analytical Skill 
• Product Knowledge

Behavioral Competencies

• Execution Excellence
• Customer Centricity