Warranty Officer (BYD)

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Warranty Officer - Bauang, La Union!

What is this role about?
This role will ensure timely and accurate processing of warranty claims in line with BYD/MAPVI standards, supporting service quality and dealership compliance.

What will YOU do?

• Review service job orders and validate if repairs qualify under warranty coverage
• Prepare, submit, and monitor warranty claims to BYD/MAPVI within prescribed timelines
• Monitor claim approvals, rejections, and reimbursement status, and escalate issues as needed
• Maintain complete records of all warranty claims, documentation, and audit requirements
• Ensure compliance with warranty policies and support periodic internal/external audits
• Coordinate with service and parts teams to verify repair details and parts usage
• Assist in identifying repeat issues or trends to support service improvement initiatives
• Help resolve customer concerns related to warranty coverage or claim status
• Provide regular updates to the Aftersales Manager on warranty performance and issues
• Participate in warranty-related training and policy updates to stay aligned with brand standards
• Performs other functions that may be assigned from time to time

What will YOU need?

• At least 1-2 years of experience in warranty administration, service advisory, or related aftersales roles in the automotive industry
• Experience in EV or dealership setting is an advantage
• Must have basic knowledge of vehicle systems, repair processes, and parts usage
• Must have strong attention to detail, documentation, and time management skills
• Must be proficient in Microsoft Excel, Google Sheets, and dealership management systems (DMS)
• Must have good communication and coordination skills, with the ability to work with both technical and non-technical teams
• Willing to be assigned in Bauang La Union