This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 600000 (ie INR 2.5-6 LPA)
Min Experience: 2 years
Location: Andheri West
JobType: full-time

Requirements

We are seeking a motivated and results-driven Debt Recovery Agent to join our team, with a primary focus on banking debt recovery. The ideal candidate will have strong communication skills in English and a proven ability to manage sensitive financial discussions with professionalism and persistence. This role requires working closely with debtors to negotiate settlements, monitor account progress, and escalate cases where necessary — all while adhering to UAE regulatory frameworks and company policies.

Key Responsibilities:

1. Debt Follow-up and Communication

Contact delinquent customers through various channels including phone, email, and in-person visits to follow up on overdue payments.
Maintain a professional and empathetic tone while encouraging repayment and discussing debt resolution options.
Clearly explain outstanding balances, interest rates, and repayment terms to customers.

2. Negotiation and Payment Agreements

Negotiate and finalize repayment plans in accordance with internal guidelines and customer affordability.
Ensure that all payment arrangements are documented accurately and that commitments are followed up diligently.
Offer structured advice to customers on managing their debt in alignment with financial literacy standards.

3. Account Monitoring and Documentation

Maintain up-to-date and detailed records of collection activities, customer communications, and payment agreements in the system.
Monitor payment schedules and track progress toward debt resolution.
Update account statuses in real-time to reflect customer actions and outcomes.

4. Escalation and Coordination

Identify and escalate non-responsive or high-risk accounts to senior management or legal teams for further action.
Collaborate with internal teams such as compliance, legal, and customer service to ensure coordinated handling of cases.
Ensure all collection efforts are compliant with UAE laws, financial regulations, and internal operating procedures.

5. Reporting and Analysis

Generate and present weekly, monthly, and quarterly reports outlining collection metrics, delinquency trends, and case outcomes.
Analyze recovery patterns and provide insights to management for process improvement and strategic adjustments.
Contribute to departmental performance goals by meeting individual and team collection targets.

Required Skills & Qualifications:

Minimum 2 years of experience in banking debt recovery, financial collections, or a similar role.
Strong verbal and written communication skills in English; proficiency in other languages (e.g., Arabic) is a plus.
Skilled in negotiation, conflict resolution, and sensitive financial communication.
Working knowledge of debt collection laws and financial regulations in the UAE.
Proficient in using CRM systems, spreadsheets, and collection software tools.
Highly organized with attention to detail and accurate documentation.
Self-driven with a professional attitude and strong sense of ethics.