Support the execution of Operational Risk Management (ORM) activities including Risk and Control Self-Assessments (RCSA), Operational Risk Events (OREs), Key Risk Indicators (KRIs), and risk acceptance processes.
Assist in tracking and reporting of BAU ORM programs with focus on timely closure of action plans and issue remediation.
Coordinate and maintain documentation for third-party risk assessments.
Liaise with internal stakeholders to ensure timely submissions, data validations, and escalations where required.
Support the upkeep of SOPs, dashboards, and internal trackers for program monitoring.

Responsible to manage third-party vendors
Attend to internal customer queries and resolve them as per ORM framework
Undertake quality review of risk registers
Coordinate and participate in RCSA workshops
Undertake quality review of Operational Risk events reported
Monitor and follow-up on the actions required against Operational Risk Events
Undertake General Ledger reconciliation across the Group for Operational Losses booked
Support the NPPA process by liaising with the Product owner and internal stakeholders
Monitor and follow-up on the issues and actions originating from the ORM programs
Manage the Tasks initiated by internal users through Prism
Coordinate logistics for the operational risk training across the Bank
Prepare and distribute operational risk reports to various internal stakeholders
Participate in User Acceptance Testing of Prism enhancements and changes
Maintain central list of third parties and outsourced suppliers across the Bank
Support Business Units in updating their Business Impact Analysis as part of BC Planning
Support Business Units in creating and maintaining their Business Continuity Plans and testing
Collate, Analyze and present various data elements as required by Line Manager
Prepare Standard Operating Procedures for the department for submission to Line Manager

5 years of experience in Operational Risk Management, Risk & Controls, or a governance function.
Foundational understanding of RCSA methodology, operational risk events, and third-party risk management.
Strong attention to detail and comfort working in volume-intensive, process-driven environments.
Good documentation and coordination skills; ability to manage trackers and dashboards.
Proficiency in MS Excel and PowerPoint; familiarity with tools like PRISM or Archer is a plus.
Strong written and verbal communication skills.

Manager - Operational Risk

Mashreq