Senior Analyst

This role is for Workfront System Administrator who will support day-to-day management of the tool, develop and make enhancements to the process flows where needed, and manage the tool’s back-end properties, in close collaboration with the Global M&C Strategy, Planning and Marketing Operations Manager overseeing Workfront implementation.

Responsibilities

• Act as primary system administrator for workflow/ticketing management system implementation and ongoing maintenance – support 150+ users across Global Marketing and Global Corporate Affairs with query resolution and daily system management 
• Work across core teams to create a culture of continuous improvement by ensuring existing process and workflows are continuously evaluated for increased efficiencies 
• Work on Workfront Fusion to improve existing and create new processes 
• Create bespoke dashboards to provide efficient and high-quality savings management information 
• Customize existing reports/create new reports for multiple workstreams  
• Support with any user questions, soliciting feedback and recommending innovative solutions to enhance user experience 
• Develop training materials and support on new user onboarding/ad hoc training sessions 
• Act as a point of contact for Global ITS technical team marketing tools. Experience in this area is a plus.

 

 

Educational qualifications: 

• University Degree or Post-Graduate Program in a relevant field (Market Research, Business Insights, Marketing, Statistics, or other)

Work experience:

• The candidate must have 3 to 5 years of relevant experience in a similar role, particularly in all aspects of marketing automation using Adobe Workfront tool and is able to manage pipelines for each projects effectively.

Essential Skills Required:

Technical skills 

Must have:

• Technical background working with digital project management software, including creating process flows 
• Strong delivery and project management skills 
• Ability to prioritize competing deliverables, and understand and manage stakeholder expectations 
• Excellent attention to detail 
• Proactive and takes initiative with proven ability to find efficiencies and time savings opportunities within existing processes 
• Good communicator, both verbal and written, with the ability to communicate complex technical tasks in terms suitable for various levels of understanding 
• Credible record of operating as an independent contributor with proven results, and working as part of a team during larger projects 
• Experienced use of Microsoft Office suite (MS Excel and MS PowerPoint) 

Nice to have:

• Previous experience in workflow/ticketing management system (e.g. Adobe Workfront), digital platforms (e.g. Sprout social) 
• Experience with maintaining project budgets 
• Knowledge of Adobe products (Adobe Campaign, Adobe Target, Adobe Analytics, AEM) 
• Experience with API interface setup (if any 3rd party integrations are required) 
• Experience running system diagnostics (if integrated with 3rd party vendors) 
• Experience working in Marketing and Communications a bonus, e.g. understanding of campaign lifecycle, production process, etc. 

Behavioral / team skills

• Excellent / strong English communication skills (written and spoken)
• Excellent attention to detail is a must
• A professional and organized approach to work and a strong team player
• Strong interpersonal skills and experience working as part of a team
• Working to strict deadlines and flexibility in time management 
• Drive and commitment to deliver a high-quality service to the KPMG network
• Excellent written communication and data interpretation skills, to prepare and present concise reports with actionable insights and recommendations
• Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders
• Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world.