Senior Business Program Manager - Payments

Job Title:  Senior Business Program Manager

Location: Washington, DC

Employment Type: Contract

About Us:

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:

We are looking for an accomplished Senior Business Program Manager – Payments to spearhead a pivotal initiative focused on modernizing and unifying payment processing across the organization’s sales platforms. This role is central to aligning business goals with technology solutions, optimizing payment infrastructure, and enhancing both security and customer satisfaction.

Requirements

Key Responsibilities:

• Lead the strategic consolidation of multiple payment gateways into a single, modernized system.
• Oversee the integration of fraud detection, authentication, payment authorization, and settlement processes across all customer touchpoints — both online and in-person.
• Act as the key point of contact between internal stakeholders, technical teams, and third-party payment vendors.
• Define business requirements, evaluate vendor solutions, and ensure that contractual agreements align with business objectives.
• Collaborate with project managers to coordinate scope, timelines, and resource allocations across interconnected workstreams.
• Ensure all payment systems and processes comply with internal policies, contractual terms, and industry standards, including PCI-DSS.
• Drive organizational change management, communication strategies, and testing to ensure smooth implementation and adoption of new payment systems.
• Build partnerships with credit card networks, processors, and digital wallet providers to improve transaction efficiency and customer experience.
• Enhance reconciliation and settlement processes by refining business workflows.
• Leverage analytical tools like Excel, Access, and Tableau to monitor trends, generate insights, and inform decision-making.

Required Skills & Experience:

• Proven experience in enterprise program management, with a focus on payment systems or financial technology.
• In-depth knowledge of credit card processing, payment gateways, fraud prevention, and settlement procedures.
• Strong stakeholder management skills, with the ability to bridge communication between business and technical teams.
• Familiarity with industry compliance standards, particularly PCI-DSS.
• Proficiency in data analysis using tools such as Excel, Access, and Tableau.
• Exceptional problem-solving, organizational, and communication abilities.
• Experience managing complex, multi-stakeholder initiatives from concept through to successful delivery.