Use Case Practice Lead

 

When you choose AusNet, you’ll join genuine people working together making Real. Progress 

  

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family. 

  

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future. 

  
Purposeful work with genuinely good people. That’s refreshing. 

  

Join our team here in Ausnet, to rapidly mature and provide outstanding strategic level technical and operational capabilities, whilst ensuring cross-business coordination and collaboration. Play a pivotal role in bringing industry insight and design thinking to uplift the value of data driven products and services across Ausnet.

  

As the Use Case Practice Lead, you will be responsible for leading initial engagement with Line of Business stakeholders to understand business needs. Leading the facilitation of scoping and estimation sessions, you will leverage the skillset of the extended Data & Analytics team to ensure delivery of intuitive, accessible and impactful data experiences, insights and products.

  

This role is based in Southbank and is part of the Group Operations team. 

  

This role will deliver real outcomes, including but not limited to: 

• Champion UC best practices and human-centered design principles across projects.

• Facilitate workshops and scoping sessions with LoB stakeholders to uncover user needs and define insight and experience goals
• Collaborate with D&A and digital teams to ensure UC is embedded throughout the delivery lifecycle

• Contribute to centralised report catalogue or portal to improve transparency, reduce duplication, and encourage collaboration.
• Provide insight to be leveraged in training programs and curated learning pathways for practitioners and end users.
• Partner with business units to understand needs and co-develop BI solutions, leveraging established best practices, and improve the value and usability of insights.
• Support initiatives to optimise BI development processes, including automation, performance tuning, and lifecycle management and also contribute to QA protocols to ensure the accuracy, reliability, and performance of BI outputs.
• Conduct reviews of data assets to improve usability, and connection with business needs.
• Advance the AusNet-specific UC documentation, templates, and style guides to foster adoption of common standards.

 

You don’t need to check every box; however, we are looking for a good combination of: 

• Tertiary qualification in UX Design, Use Case Design, Human-Computer Interaction, Psychology, or related field (essential).
• Certifications in UC and/or UX tools or methodologies (e.g. HCD, Nielson Norman, HFI, UXQB) (desirable) / Postgraduate studies in analytics, management, or digital transformation (desirable).
• Extensive (10+ years) demonstrated experience in leading solution ideation and enhancement in a complex or regulated environment.
• Proven track record of designing/scoping solutions that meet complex business needs.
• Demonstrated ability to inject design thinking into an organisation in a way that meets the business where they are
• Ability to identify the need for cultural change in data and analytics adoption, including capability uplift and self-service enablement.
• Experience in collaborating with cross-functional teams including data, engineering, and business stakeholders.
• Deep expertise of UC principles, interaction design, and accessibility standards
• Solid understanding of regulatory and compliance considerations in digital & data design and regulatory, privacy, and compliance considerations related to data use and reporting in a regulated industry (e.g., energy, utilities).

  

A real place to belong  
  
We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.   

  
We believe in more than just competitive pay. Here’s what sets us apart: 

• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life. 

• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service. 

• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you. 

• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more. 

  

As an industry in transformation, we’re excited by the possibilities ahead. 

  

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.