Assistant Manager, Contract Management (HR Shared Services)

The Assistant Manager plays a critical role in ensuring the efficient and accurate delivery of HR operational services. This position will directly supervise 2 team members, providing guidance and support to maintain high standards of service delivery across a range of HR functions. The Assistant Manager will be responsible for overseeing day-to-day operations, ensuring compliance with policies and procedures, and contributing to the continuous improvement of HR processes.

Responsibilities:

• Supervise a team to provide HR operational support in the following areas, in alignment with University’s policies and guidelines:
  • Contract renewal
  • Retirement & Re-employment
  • Job Changes including transfers, secondments, job upgrades, time type
  • Staff confirmation
  • Exit management
  • External/internal work consultancy

• Ensure tasks and enquiries undertaken by the team are resolved and completed in a professional and timely manner in accordance with the service level agreements (SLA)
• Improve internal controls, processes and procedures to ensure high standards of quality, efficiency and governance
• Participate in process improvements projects as well as propose improvements to service delivery standards within the team
• Collaborate and build good working relationships with multiple stakeholders and departments within the University

Requirements:

• Human Resource Management, or business related degree
• Preferably 4 years of relevant experience (including 1 year of supervisory experience)
• Good HR knowledge in Employment Act and labour laws of Singapore and experience in HR Operations
• Strong interpersonal and communication skills
• Strong organizational, time management skills
• Proficient in Microsoft Office applications
• Working knowledge of Workday is an advantage
• Meticulous, resourceful and innovative with a positive attitude

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU