Senior Specialist, AR

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

·       Impact: Your work will directly contribute to the success of our global operations.

·       Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

·       Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

·       Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

·       Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

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Summary:

As a Senior Specialist, Accounts Receivable you will be responsible for monitoring the receivables on customer accounts in a long-term setting. This role is essential to ensuring customer financial services are handled properly. The position is responsible for helping customer understand their charges and assist in resolving any questions or concerns.

Additional responsibilities will include collecting payments, scheduling payments and reviewing statement of account for accuracy of charges and proper account handling. As part of the Accounts Receivable team, you will work in a customer service oriented, fast paced and team focused environment to help resolve customer account balances. 

As you support Collections team, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure you can provide top tier service and resolution for our customer accounts. 

Responsibilities:

Sending billing statements and reconcile account balances. Retrieving copies of invoices to send via e-mail for account resolution. Documenting client communications in the GP collection tool and SAP systems. Checking payments and following up on disputes items. Identifying, communicating and escalating issues to management or appropriate leader. Additional duties and responsibilities as assigned by management. 

Key responsibilities:

• SOA Sending
• Invoice validation
• Dunning compliance
• Collection Tool Implementation
• Collection Reporting
• Reconciliation
• Quality checking
• Dispute handling
• Payment Application
• Freight Release
• Adhoc Targets and deadlines
• ESS filing/Attendance Management
• Refunds
• Write off /Write back Activity
• Career Development

We are looking for

• University qualification (Accounting/Finance preferred)
• At least 2-4 years’ experience in Accounts Receivable role
• Microsoft office (Excel is a must)
• End to end collection/OTC process understanding
• SAP Knowledge
• Dialer management experience
• Knowledge on collections tool
• Workforce Management and floor support

Shift : 12:00 to 9:00 PM IST

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.