Contact Center Supervisor

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Responsible for overseeing a team of customer service representatives, ensuring they meet performance targets, deliver excellent customer experiences, and adhere to company policies.

Job Description

1.Manage Contact Center to meet CC KPIs,Handle or Consult agents to solve cases within SLAs
2.Monitor and evaluate the performance to develop performance improvement and action plans. 
3.Ensure daily processes/ contact center operation to meet KPIs and SLAs
4.Handle the other jobs as assigned

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)