Technical Specialist

Work Flexibility: Onsite

Position Summary:

Technical Suport is a position within our Technical Services Career Path. You are emerging in your technician career and are employing the use of appropriate and effective troubleshooting and service behaviors and are modeling to your junior counterparts in employing quality workmanship.

Essential duties and responsibilities:

·       Maintain a professional and profitable repair and preventive maintenance

service on Stryker’s products, while ensuring compliance with the quality

systems and manufacturer specifications. 

·       Deliver technical assistance and documentation to internal and external

customers. 

·       Repair and check electronic / mechanical Stryker products

·       Perform annual service checks in house on the Stryker products

·       Efficient management of documentation for internal as external references

·       Give technical support to Product Managers and sales staff

·       Give technical support to Customers and Sales Department

·       Give IT support on certain instruments

·       Ensure excellent follow-up on all customer initiated issues

·       Respond to Service Complaints as defined

·       Turnaround time for repairs within set guidelines

·       Assist with service delivery, and training of Customers and Sales Staff

·       Maintain demo loaner pool platform is kept in order and accountable for

Qualifications & Experience:

·       National Diploma or Degree in Clinical Engineering or other Electronic

related equivalent qualification

·       Minimum 1 years’ experience in medical electronics, combined with good

mechanical skills, preferably in the hospital environment

·       Stryker product portfolio knowledge preferred

·       Ability to interpret manufacturing prints & troubleshooting guidelines

·       Fluency in English, spoken & written

·       Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, Outlook).

. Valid driving licence preferably.

Travel Percentage: None