Service Network Administrator

Div. 32 Duluth, GA

Summary

The Service Operations Administrator plays a pivotal role in facilitating the smooth execution of new customer and partner rollouts, conducting audits, preparing for meetings, coordinating conference participation, and maintaining historical data.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide support to the Service Operations Management team during new customer and new service partner rollout processes.
• Process Partner Intake Form and onboarding paperwork, including W9s, Certificates of Insurance (COIs), and Partner Agreements.
• Conduct regular audits on service partner account status.
• Collaborate with Service Operations Management to create and analyze reports.
• Compile information on current and previous partner companies.
• Assist Service Operations Management in researching and identifying potential leads for business opportunities.
• Maintain escalation contacts for prompt resolution of audit findings.
• Generate weekly and monthly reports, categorized by company for Service Network Management review.
• Compile information on current and previous partner companies.

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer the following:

• Competitive Pay
• Medical (3 plan choices)
• Dental (2 plans choices)
• Vision
• Voluntary Life Insurance, Short-term & Long-term Disability
• Flexible Spending Accounts
• Paid Time Off & Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund Financial Grants
• Supplemental Insurance including Critical Illness, Hospitalization & Accident
• Company issued Laptop and/or Tablet
• Company Paid Training and Certifications
• Referral Bonus (Employees receive $1,000 referral bonus for each person they refer to work at Century Fire Protection)

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer