Collections Strategy Manager

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

Daily Process which produces risk numbers for management and regulatory purposes

Job Description

Stake holder Engagement / Management – 50%

• Liaise with the relevant risk management stakeholders in order to identify and manage the objectives of collection strategies to drive risk management;

• Liaise with the relevant collection operations stakeholders to manage strategy execution and success;

• Liaise with the relevant compliance and regulatory bodies to ensure adherence legislation and policies

• Manage and set expectations for the outsource collections model

• Manage strategy by reporting on benefit or impact of these changes to the business

• Liaise with the CVM capability team to ensure that the strategy is correctly implemented and that the timelines are within acceptable standards

Strategy Development & Implementation – 30%

Strategy

• Develop data driven collection strategies within the Retail Customer Value Management (CVM) team;

• Develop detailed strategies that address the entire collection life-cycle;

• Develop several alternative campaign strategies based on an analysis of the data and seasonal/point in time scenarios that will affect portfolio performance

Innovation / New Capabilities

• Identify new collection opportunities to enhance collection strategies i.e. payment capability, reminders, engagement, channels;

• Seek better ways of reporting and changing collection strategies

Implementation

• Drive implementation of strategies using decision capability (Triad or ASAP)

• Have a good understanding of the collections environment where strategies will be executed

Data Analytics  – 20%

Data

• Consolidate the data in a logical manner such that it is analytically ready for Statistical Analysis Software (SAS)

• Identify any data anomalies or trends and investigate possible causes

• Identify external data sources that can enhance internal performance view and support strategies

Measurement

• Produce detailed periodic reports that will track strategies against agreed Risk measurement performance metrics (performance, success and industry);

• Participate in defining operational metrics to measure efficiency to defined Collection strategies;

Technical skills / Competencies

• A Degree in Business or Mathematics or Statistics or Operational Research or Industrial Engineering or Risk Management or equivalent NQF level 6 or higher qualification

• 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS,SQL

• 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets

• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years)

• Intermediate skills in Structured Query Language ( SQL)

• Analytical and numerate

• Communication and presentation skills

• Inter-personal skills

Knowledge, Expertise and Experience

• SAS Programming

• Problem Solving

• A strong understanding of key credit risk metrics

• Communication - verbal & written

• Microsoft Office

• Project Management experience

• User Acceptance Testing required

Competencies: 

• Deciding and initiating action

• Relating and networking

• Persuading and influencing

• Applying expertise and technology

• Analysing

• Planning and organising

• Adapting and responding to change

• Entrepreneurial and commercial thinking

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)