Eligibility Worker (Human Services Specialist 3)

Initial Posting Date:

07/15/2025

Application Deadline:

07/22/2025

Agency:

Department of Human Services

Salary Range:

$4,023 - $5,575

Position Type:

Employee

Position Title:

Eligibility Worker (Human Services Specialist 3)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join a team dedicated to ensuring fairness, accuracy, and timely access to essential services for individuals and families in need. As an Eligibility Worker, you will play a crucial role in conducting assessments, redeterminations, periodic reviews, and updates—helping recipients maintain eligibility across all OEP programs. Your work has a direct impact on fostering equity, well-being, and stability in communities across the state.

We are seeking a dedicated Eligibility Worker (Human Services Specialist 3) to join our dedicated Oregon Eligibility Program (OEP) team in Canby.

Together, we can create lasting change!

Summary of Duties

The Oregon Eligibility Program (OEP) ensures fair access to health, food, employment, and financial assistance, streamlining eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Employment Related Day Care (ERDC), Temporary Assistance for Domestic Violence Survivors (TA-DVS), and medical programs while balancing equity, efficiency, and local flexibility to support communities.

As an Eligibility Worker, you will:  

• Determine Program Eligibility:

• Conduct phone or in person interviews to gather household details, income, resources, and other key information to assess their needs.

• Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs.

• Use relevant forms, computer systems, and tools to determine eligibility at intake, during benefit renewals, and when recipients report household changes.

• Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed.

• Process data in a timely manner to ensure delivery of benefits and services.

• Provide triage, information, and referrals:

• Work closely and collaboratively with Oregonians, other agencies, medical providers, and community partners to provide benefits, services and information.

• In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs.

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience interviewing customers/clients to elicit pertinent information and determine eligibility.

• Experience cooperating within a team to find solutions and make decisions that support agency goals.

• Experience working with people under emotional and/or financial stress and from a variety of cultures and backgrounds.

• Experience completing technical and detailed work using basic mathematics and software tools while maintaining accuracy.

• Experience communicating decisions regarding the approval or denial of benefits while engaging diverse populations and individuals that face communication challenges.

• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.

Attention all candidates!

• A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, including your resume and job history (with clear start and end dates for each role), as well as your completed graduation date, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions 

• Work Location: In-office position in Canby.   

• Work Environment: The office consists of cubicles, leading to frequent interruptions and a sometimes-high noise level.

• This role involves frequent phone communication and electronic processing of work.  

• Fast-paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use.

• Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.

• Hours: Regular work week with fluctuating hours; occasional overtime may be available.

• Travel: Travel may be required to meet business needs or to attend employee training classes. Must possess a valid driver’s license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-182246.