Job Description

Research and development of growth opportunities within existing portfolios to unlocking new revenue opportunities

Hello Future Business Support Specialist,  

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Play a key role in managing and implementing changes within an organization with regards to a business process context. Their primary responsibility is to ensure changes are executed smoothly with minimal disruption.
• Play a key role in providing operational, administrative, and analytical support to ensure the smooth functioning of a business or department.

• 2–3 years of experience in Change Management, business operations, administration, or support roles or a related role.
• Familiarity with corporate workflows, documentation, and office systems.
• Excellent written and verbal communication skills.
• Basic understanding of data analysis and reporting tools (e.g., Excel formulas, pivot tables, Power BI).
• Strong interpersonal skills to coordinate between teams (e.g., developers, testers, business units).
• Strong analytical and problem-solving abilities.
• Maintain and update internal systems, records, and documentation.
• Ability to assess change risks, impacts, and create mitigation plans.
• Excellent time management and organizational skills.
• Support process improvements by identifying inefficiencies and suggesting solutions.
• Ability to track and monitor changes and ensure compliance with policies.
• Ensuring proper documentation, approvals, and communication for all changes.
• Managing the change schedule to avoid conflicts or downtime.
• Ensuring changes meet regulatory and compliance standards.

You will be an ideal candidate if you have:

• A bachelor’s degree in information technology, Business Administration, Computer Science, or a related field.

Certifications (preferred or required)

• Project Management certifications (e.g., PMP, PRINCE2) can be an asset.
• Change management Certifications
• Lean Six Sigma (for process improvement roles)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.