APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Penn State’s Undergraduate Admissions Office seeks a customer service-centered individual for an Admissions Officer opening within the Undergraduate Recruitment team. Reporting to the Assistant Director for Recruitment and Engagement, this position will require excellent communication skills as the primary focus of the role will be corresponding to prospective students and families via phone and by email. A heavy emphasis will also be placed on public speaking to deliver various recruitment presentations.  

After completing three months of in-office training, this position will have the opportunity to offer a flexible work arrangement that combines a hybrid of remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process. 

Primary duties will include, but are not limited to: 

• Counsel prospective students and families regarding application and enrollment processes throughout the admissions cycle; mainly through phone calls, but also via email, virtual and in-person appointment sessions 

• Respond to requests from individual applicants, families, inquiries, and school counselors 

• Present to audiences of approximately 150 attendees at recruitment and/or enrollment services sessions and events for prospective and accepted students, sharing knowledge about the admissions process, academic programs, financial aid, campus life, and University structure  

• Evaluate and analyze application credentials to help determine eligibility for admission 

• Update student records and applications as requested 

• Assist with various recruitment event tasks such as guest check-in, information station, and walking tour or venue chaperone shifts 

• Contribute to fostering an inclusive, welcoming, and collaborative team and professional environment 

• Some evening and weekend work may be required 

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This position is filled at the Intermediate Professional level.

Who we are looking for: 

• Ability to manage concurrent projects with a high level of accuracy  

• Proven time management skills and attention to detail 

• Excellent verbal, written, communication, organizational, and public speaking skills  

• Exemplary customer service skills handling a variety of audiences

• Capacity to work in a collaborative team environment  

• Knowledge of PeopleSoft Campus Solutions, Slate (or other CRM system), and Microsoft Office Suite is preferred

How to apply:

• Submit a cover letter that includes a statement detailing how you or any of your previous roles included public speaking and/or customer service  

• Submit a resume

 

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

 

 

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

 

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

 

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00.

 

Salary Structure - Information on Penn State's salary structure

 

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

 

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