Administrator

• Administrative role processing Tolling manual validations
• Fixed Term opportunity until early June 2026
• Minimum 2 days in office per week, based in Palmerston North

Te Whiwhinga mahi | The opportunity

We are looking for an administrator to join our team on a fixed term basis to cover an internal movement. The position will be full time 40 hours per week until June 2026.
 

In this position you will support the Customer and Services and Customer Support teams by undertaking administrative tasks to support customer interactions with the land transport system.

You will scan, collate, and log inbound customer communication and manual validation of the customer interaction with the tolling system.

View the position description here.

Appointment base salary is $60,216 per annum.

Ko koe tēnei | About you

To be successful in this role, you will bring:

• The ability to navigate multiple software systems
• Excellent attention to detail
• The ability to work autonomously
• Excellent time management skills and the ability to work well under pressure
• Excellent oral and written communication skills
• Strong work ethic

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Ko wai mātou | About us

The Te Mahau | Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.

Deliver great transactional products and services through operational excellence and a customer focus. 
 

Support the effective operation of the land transport system by making transactional and backend services simple, easy to use and effective for the user. 
 

Continue to improve the experience of people who interact with Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences. 
 

Develop a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for Waka Kotahi including licensing, ERP incentive schemes, National Ticketing, and Safety Camera Systems and ticketing. 

Create our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area. 

Rā Katinga | Applications close:

20 July 2025

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.