Operations Manager

Who Are We?

JP Mascaro & Sons is a locally owned and operated private family-owned company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest, most successful fully integrated solid waste companies serving the mid-Atlantic area. We started with a business plan 1964 that remains unchanged today: serve your customers well, treat your employees as family, and work hard. 

Come Join Our Family!

Our Berks County Division, located in Reading, PA is currently searching for an OperationS Manager! 

What You Will Do:

• Ensure the division delivers top-notch customer service in accordance with the company’s core philosophy, “If it’s service, it’s us”.
• Act as liaison to municipalities, customers, and clients to build strong working relationships.
• Work in conjunction with the General Manager to ensure day-to-day operations of the division; planning and controlling operations to ensure daily, weekly, monthly, and yearly operational goals are met or exceeded
• Complete all required reporting accurately and in a timely manner, including but not limited to, daily, weekly, and monthly operational reports.
• Sets up and/or approve the daily schedule and allocate manpower and equipment to attain the highest possible level of customer service in the most cost-effective manner.
• Responsible for the training of all drivers, laborers and supervisors in the policies, procedures and customer service goals of the company.
• Ensure all drivers, driver’s helpers, dispatchers and supervisors properly represent the company in the daily conduct of their duties.
• Present proper recognition and/or disciplinary action in a timely manner in accordance with the company’s policies and procedures
• Anticipate service problems and develops contingency plan(s) to handle the same.
• Responsible for route design and efficiency
• Maintain and ensure compliance is met at 100% for all D.E.R., OSHA and D.O.T. rules and regulations.
• Assist in the development and delivery of safety and quality assurance programs.
• Assist the General Manager in budget preparation.
• Project and maintain a positive image with peers, subordinates, customers and community in all situations.
• Continuously improve customer satisfaction by providing outstanding customer service, reducing/eliminating missed pick-ups, late pick-ups, and substandard employee performance/behavior.
• Interview employee candidates, recommends individuals for hire, ensure proper orientation and training.
• Responsible for ensuring the facilities and equipment are maintained in accordance with company standards.
• Special projects and other job duties as assigned.

You Have/Are:

• Three (3) to Five (5) years of supervisory/leadership experience  
• CDL Driver’s License
• A valid driver's license
• P & L knowledge
• Excellent verbal and written communications skills and strong interpersonal skills.
• Must be organized and motivated to succeed with the ability to prioritize multiple tasks.
• Strong skills related to Microsoft Office software products
• Strong work ethic with the ability to work independently in a fast-paced environment.
• Excellent verbal and written communications skills and strong interpersonal skills.
• Must be organized and motivated to succeed with the ability to prioritize multiple tasks.

You May Have:

• Two (2) to Four (4) years of Operations Management experience
• Experience in a transportation or customer facing industry

We Offer:

• Competitive Salary 
• Health Insurance
• Life Insurance
• 401K with Company match
• Eligible for Annual Bonus
• A fun, family environment

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS: 

The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions: 

• Must be able to remain in a stationary position 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
• Sedentary office environment 
• See Physical Demands checklist

For over 40 years, our motto has been "If it's service, it's us". We cannot meet the goals of our company if we do not satisfy our customers’ needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees. 

For more information about the company, please visit our website at www.jpmascaro.com.

An Equal Opportunity Employer! We prohibit discrimination and harassment of any kind based on age, race, color, sex, gender, gender preference, sexual orientation, national origin, religion, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local, state and federal laws. 

We make reasonable accommodation for individuals with disabilities to apply for employment. Contact the Human Resources Department ONLY if you wish to request an accommodation.