Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities:

• Advising corporate clients via 3 channels: chat, phone, email

• Providing feedback from clients

• Keeping clients informed of the status of their orders to increase loyalty

• Building a partnership with each customer

• Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor

• Taking part in working groups for new functionality development/testing

• Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

• French native and English B2

• Strong knowledge of the company's business processes in customer service

• Strong communication skills (at least 1 year of experience working with clients)

• Minimum knowledge of automotive industry

Will be a plus

• Ability to use automobile spare parts catalogs (TecDoc)

• Ability to use special technical sites for spare parts selection (p.ex. partlink )

What do we offer?

• Work remotely within Portugal;

• Full time contract (40 hours a week);

• Rotating shift Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) 2 days a week days off;

• Annual vacation of 22 working days;

• An extra day off so you can celebrate your birthday;

• Mental wellbeing assistance AUTODOC;

• Corporate Discount (1,080 Euros per annum);

• Professional growth - 650 e-courses focusing on Leadership and different soft skills;

• Free language English classes;

• Refer a Friend Program with attractive incentives.

Join us today and let’s create a success story together!