Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

We are looking for an French-speaking Customer Care Agent to start as soon as possible.

Responsibilities

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
• Guide our customers to make the right order decisions and clarify status on orders 
• NOT do outbound. We only work with inbound services. 
• We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Requirements

• Your level of French B2 - C1
• You enjoy interacting with people
• You are a team player and your team can rely on you
• You have strong communication skills, both spoken and written
• You aspire to leave every customer satisfied.

What do we offer?

• Competitive salary based on your professional experience
• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
• Free company events and activities
• Free English language classes
• Annual vacation of 28 calendar days + a day off on a birthday
• Gym in the office

Join us today and let’s create a success story together!