We are looking for a team member to join us as a General Assistant when we open our new Library in Kings Lynn later this year.

Main duties include:

Preparing the library for opening and closure, ensuring it is a safe and welcoming place for visitors
Preparing rooms and spaces for events and meetings
Being responsible for the moving of in-coming and out-going deliveries and mail in and around the library
Taking responsibility for health and safety, reporting any defects, taking action to resolve problems, following instructions from the Library Manager to ensure that defects are repaired in a timely fashion

You will work as part of a team, helping to make the library is a safe and welcoming place and support customer service, including preparing the library for opening and closing, setting up rooms for events and meetings, assisting customers with basic IT queries, making minor repairs to books and equipment, shelving, and organising deliveries in and out of the library. You will have experience of working in a customer service face-to-face environment, serving customers of all ages and from the whole community.

Rota

The hours are 37 per week worked Monday – Friday with occasional weekends. The rota is subject to change to meet the needs of the business.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 14 July 2025 23:59

All other applicants closing date: 28 July 2025 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.