CityBee Customer Support Team Lead

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: CityBee – one of the largest car sharing providers in Europe, MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.

If you’re ready to lead a young, energetic team in a fast-paced environment, and you thrive on building structure, improving processes, and driving results, this could be the right opportunity for you!

As a Customer Support Team Lead your responsibilities will include:

• Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support
• Set performance goals, monitor progress, and encourage a culture of accountability and growth
• Participate in the recruitment and onboarding of new team members
• Identify areas for improvement and implement solutions to streamline operations and boost efficiency
• Oversee all customer communication channels, including email, live chat, and phone calls, ensuring clear, consistent, and timely responses from the team

Requirements

What We’re Looking For:

• Experience in leading a team, ideally in a fast-paced or customer-focused environment
• Strong written and verbal communication skills in Lithuanian and English
• Proven ability to deliver excellent customer support
• Strong organizational skills and a detail-oriented mindset
• Leadership qualities with a hands-on approach to problem-solving and process improvement
• A proactive, self-driven mindset with the ability to take initiative and see things through
• Adaptability and resilience—comfortable navigating change and making quick decisions in a dynamic environment
• A natural motivator and team builder who brings positive energy, leads by example, and helps others grow

Benefits

• Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage, and the opportunity to join a 3rd pillar pension fund.
• Little Perks, Big Smiles: We have some little extras for you, including a new, dog-friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to.
• Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being.
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.
  

Monthly salary:

• From 1870 EUR to 2267 EUR Gross. (Full time). Specific amount will be offered based on your work experience and competencies.