Client Retention Specialist (New Venture)

The Client Retention Specialist is responsible for nurturing and growing existing client relationships. This role focuses on ensuring customer satisfaction, identifying upsell and cross-sell opportunities, and maximizing account value through trust-based relationship building.
Segments:

• Restaurant: preferably familiar with FMCG/F&B Distribution
• Wet Market:  preferably familiar with Meat/Seafood Trader

Responsibilities: 

• Manage and grow a portfolio of existing clients within the assigned segment.
• Serve as the primary point of contact for key accounts, ensuring timely support and communication.
• Analyze client buying patterns and develop customized growth strategies.
• Collaborate with internal teams (logistics, operations, support) to ensure high service standards.
•  Monitor account health and proactively resolve issues to ensure customer satisfaction and retention.
• Achieve sales growth and renewal targets

Qualifications:

• Willing to be present onsite in Sucat, Paranaque with office schedule Mon-Fri (8AM to 5PM) and Sat (8AM to 12PM)
• Proven experience in key account management or customer-facing roles.
• Bachelor’s Degree in Business, Marketing or any related field
• Strong interpersonal & relationship-building skills
• Excellent negotiation & problem-solving abilities
• Comfortable with CRM tools and data-driven sales insights.