JOB DESCRIPTION

Associate Product Manager 

The Big Picture 

Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion. 

Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries. 

Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise-grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers. 

Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more. 

The Opportunity 

We are on the lookout for an Associate Product Manager to work amongst a team of diverse technologists who are transforming the future of a trillion-dollar, global industry. 

Responsibilities: 

• Being the subject matter expert on all our Platform initiatives and how they impact customers and Knocks products and shared services 

• Ensuring cross-functional team alignment on product priorities, roadmap creation, product execution/delivery, and customer activation 

• Conducting product research, gathering feedback and intelligence from a number of sources to inform product opportunities, including customer feedback, market research, competitive positioning, and other software verticals 

• Product planning by working with the product and engineering leadership, and tech leads to define, size, and create and commit to a technical roadmap focused on engineering initiatives and customer value creation 

• Anticipating and advising on trade-offs and balances of business needs versus technical constraints 

• Managing product delivery by partnering with engineering to drive operational performance by holding teams accountable for quality and timeliness to execute the deliverables that have been agreed upon between teams 

• Performing product usage measurement by utilizing data to inform priorities and product decisions 

• Using a data-driven approach to effectively answer business questions ranging from UX research to market sizing, to product utilization 

• Being knowledgeable on competitive markets and industry forecasts 

Requirements: 

• 3+ years in a Technical Product Owner or TPM role for a software platform or SaaS company 

• A solid technical background with understanding and/or hands-on experience in software development and web technologies - must have a strong technical aptitude with an ability to understand technical requirements 

• Experience contributing to engineering discussions around technology decisions and strategy related to a product 

• Knowledge of best practices for the full software development lifecycle 

• Experience defining short and long-term product strategies and execution 

• Experience shipping products with large initiatives with complex requirements and dependencies before 

• Strong communication skills with high attention to detail - demonstrated experience presenting information to diverse audiences, both technical and non-technical stakeholders 

• The ability to use data - whether it’s research, measuring usage, or how data is an asset 

• The ability to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy 

• Prior experience with ServiceNow platform (engineering/feature management role) will be an added advantage 

Benefits: 

• US dollar-linked compensation  

• Performance-based annual bonus  

• Performance rewards and recognition  

• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid birthday leave 

• Team engagement allowance  

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  

• Overseas travel opportunities and exposure to client environments  

• Hybrid work arrangement  

Sysco LABS is an Equal Opportunity Employer.