Tech Support Engineer

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

What makes you a strong candidate:

• You have 2+ years of experience in technical support.
  
• You are proficient in MySQL, CRM tools, Linux operating system, and systems support.
  
• English - Native or fully fluent.
  

Responsibilities and more:
At Softgic, we work with the coolest people—those who build, love what they do, and bring 100% attitude. That’s our #Coolture. Join us to make life easier through technology.

Requirements

• 2 to 4 years of experience in technical support, systems support, or application support engineering.
  
• Hands-on knowledge of PHP and SQL, including the ability to debug and interpret code and queries.
  
• Ability to read and understand JavaScript in a support and troubleshooting context.
  
• Comfortable working with Linux-based systems and able to operate in command-line environments.
  
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals.
  
• Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation.
  
• Experience supporting CRM platforms (SugarCRM strongly preferred).
  
• Strong communication skills and a customer-focused mindset.
  
• Proven ability to manage a support workload with ownership, structure, and attention to detail.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• ​Flexible working hours.