Senior Assistant, Family Medicine-Off. Corp.Cont

Senior Assistant, Family Medicine-Off. Corp.Cont

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The hospital provides zakat for those patients who are eligible, and the health systems offers generous patient welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible for:

• Handle communications via email, phone, and internal channels; document and escalate important messages.
• Draft official correspondence including memos, emails, letters, presentations, educational materials, and reports.
• Manage the Senior Manager’s calendar, schedule meetings, and organize travel and logistics.
• Maintain and update electronic dashboards (Power BI/Excel) on performance indicators and service efficiency.
• Coordinate with facility teams to resolve operational issues.
• Assist in preparing monthly and quarterly reports for review.
• Prepare and process purchase requisitions, personnel requisitions, and payment requests (e.g. transport reimbursement for field staff).
• Track vendor invoices, ensure timely approvals, and coordinate with Finance for payments.

Requirements:

You should have:

• Education: Bachelor’s degree (preferably in Business Administration, Healthcare Management, or related field).
• Experience: Minimum of 2–3 years in administrative or operational roles, preferably within a healthcare setting.
• Skills:
  • Excellent communication (written & verbal) and interpersonal abilities
  • Strong proficiency in MS Office (Advanced Excel, PowerPoint, Word); Power BI knowledge
  • Organized, detail-oriented, and capable of handling multiple priorities
  • Ability to adapt quickly, learn new systems, and work independently
  • Willingness to work flexible hours or shifts when required

Comprehensive employment reference checks will be conducted.