Operations Manager

Job Description

- Responsible for all organizational aspects and leadership in multiple teams MTM engineering department

- Be an example and continuously promote customer success and quality centric culture

- Responsible for implementation and continuous improvement of all key MTM operational processes like New Merchant Development, Volatility Control and Attribute Discovery

- Responsible for daily availability and weekly communication of all business-critical metrics MTM department is responsible for

- Establish effective interviewing, onboarding and knowledge sharing process across all MTM teams

- Establish effective relationship with Engineering teams; understand basic principles of the infrastructure they are responsible for and main sources of its complexity; effectively drive prioritization process on engineering side to promote development projects to support continuous improvement of operational efficiency

- Spread project management proficiency across MTM department personnel; provide assistance to Engineering teams in project management area to increase efficiency of MTM-specific deliverables

- With help of MTM team leads, organize QA and UA processes to accept deliverables of Engineering departments

- Establish effective relationships with Customer Success and Data Operations departments; organize regular communication and information exchange; be a pivotal part of data product delivery to the end customer; understand all business processes involved and propose improvements when necessary

- Mentor juniors team leads in all aspects of people and technical management; guide them in processes like, effective delegation, hiring, onboarding, performance review, communication with customer and engineering teams, project stopping, employment termination, etc

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion