Senior Client Services Specialist, Pension Business, Japan

PGIM is the diversified asset management business of Prudential Financial, Inc. (NYSE: PRU). With $1.39 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the world’s top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firm’s ultimate objective: to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With 1000 employees and $862bn assets under management, the company has offices in Newark, London, Paris, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, Singapore and Sydney. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

Our Role:

In Japan, we started our asset management business in 1988. Since then, we have now come to offer a wide range of investment strategies for multiple asset classes, including fixed income, equities, real estate, and alternatives, managed by PGIM’s investment units.  PGIM Japan Co., Ltd. has over ¥21.754 trillion in assets under management for Japanese institutional clients (as of June 2024).  For more information, please visit www.pgim.com and https://www.pgim.com/pgim-japan/.

We are looking for a motivated and bright individual to fulfill a unique opportunity within our dynamic environment. We are looking to showcase his/her success through initiative, ownership, analysis, communication and teamwork. This is a good opportunity to make a big impact in our organization, so if this sounds exciting, then Pension Business Department at PGIM Japan might be the place.

Your Impact:

The position is responsible for client services administration and a high level of marketing and investor relations support to the client advisors. 

Client Services Administration

• Working with the client advisors to translate research materials, marketing materials and fund related documents into Japanese
• Working with the reporting team based in both US and Japan to prepare specific quarterly/monthly/weekly/daily servicing reports requested by investors.
• In coordination with Compliance as needed, ensuring that marketing/servicing related materials and documents are reviewed in accordance with FSA’s requirements and other local regulatory requirements.
• In coordination with Legal, arranging necessary agreements/documents for clients.
• Making and leading arrangements for cash inflow/outflow, termination etc. on client accounts with all internal parties involved.

Marketing and Investor Relations

• Developing the knowledge of clients and their contact persons: better understand responsibilities/mandates, role within the organization, experience and personal interests.
• Developing an awareness of competition by reviewing industry press/surveys, looking out for new vehicles proposed by competitors, new competitors, mergers/restructures
• For ongoing client accounts with existing clients, working closely with client advisors, product specialists as well as reporting teams to coordinate any client communications including the distribution of quarterly/annual reports and responding to client requests for information
• Working closely with client advisors to follow up on client meetings: ensuring requests/comments expressed during/after the meetings and any further materials to be sent as requested
• Management of client database: ensuring that database is always up-to-date with latest contact information

Your Required Skills:

• At least 5 years of financial marketing and /or client servicing experience, preferably in the local institutional markets
• Fluent in English and Japanese both in writing and speaking
• IT literate: familiarity with management of client database (Salesforce), Microsoft Office (particularly PowerPoint and Excel), Access and Internet. Attention to visual aspect of presentations and ability to create and enhance presentations/spreadsheets
• Ability to multitask and enjoy working with the client advisors and other internal parties as well. Confidence to make certain decisions and react to client requests in the client advisors’ absence and know when to reach out to client advisors to inform and discuss action
• Proactiveness; ability to think forward/plan ahead
• Good organizational and management skills with the ability to prioritize efficiently between competing demands.
• Time management skills with the ability to plan/coordinate tasks to ensure deadlines are met
• Good communication skills with the ability to coordinate all parties involved, foster and maintain effective relationships internally and externally on a local and international basis
• Be attentive to details and meticulous to ensure that client database is up to date and consistent
• Developing knowledge of Prudential’s product offerings; clients and prospects; and the industry overall over time

Our Culture:

Prudential is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to utilize the internal “Skills Accelerator” to hone their skills and explore the opportunities available to them within Prudential.

-

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.