Automotive Customer Care Agent

Description

Location: Fife, WA

Reports to: BDC Manager
Salary: $37,000 - $56,000 annually

Start Your Career in the Automotive Industry

Looking to get your foot in the door with a respected and growing automotive group? Larson Automotive Group is seeking highly motivated, service-oriented individuals to join our Customer Care team. This entry-level role is a great starting point for someone eager to grow within the automotive industry and develop professionally in a supportive, team-driven environment.

We’re looking for individuals who thrive in a fast-paced, customer-focused setting and are ready to contribute to a culture built on respect, integrity, and excellence.

Why Join Larson Automotive Group?

• Career Growth: This is more than a job—it’s a pathway to advancement within one of the region’s leading auto groups.
• Team Culture: Work in a collaborative, inclusive environment where every team member is valued.
• Customer-First Mission: Help deliver exceptional guest experiences that build trust and loyalty.
• Core Values: Join a company that lives by respect, honesty, and integrity.

What You’ll Do

As a Customer Care Associate, you will be the first point of contact for many of our customers. Your responsibilities include:

• Customer Engagement: Answer incoming calls using a multi-line phone system with professionalism and care.
• Follow-Up: Place at least 100 follow-up calls per shift to ensure customer satisfaction and collect updated information.
• Appointment Setting: Assist internet leads by scheduling test drives and showroom appointments for new and pre-owned vehicles.
• Information Sharing: Listen actively to customer needs and provide accurate, helpful information.
• Customer Satisfaction: Deliver high-quality service with a focus on creating positive experiences.
• Organization: Handle multiple tasks efficiently while meeting deadlines and team expectations.
• Professional Communication: Accurately relay messages and maintain clear, courteous communication.
• Administrative Support: Assist with additional duties as needed to support smooth daily operations.

Ready to start your automotive career? Join a team that invests in your success and gives you the tools to grow. Apply today to become a Customer Care Associate at Larson Automotive Group.

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:

                  o $10,000 in life insurance

                  o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:

                  o Supplemental Life and AD&D

                  o Long-Term Disability (LTD)

                  o Accident Insurance

                  o Hospital Indemnity

                  o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:

                  o Mental health and emotional well-being

                  o Substance abuse

                  o Financial and legal challenges

                  o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:

                  o Eligible after 60 days of employment (age 21+).

                  o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.

                  o Company match: 50% of the first 4% contributed.

                  o Optional flat-dollar and ROTH contributions available.

                  o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):

                  o Accrual begins on your first day.

                  o Eligible to use after 90 days of employment.

                  o Accrual schedule:

                           0–2 years: 1 hour per 40 hours worked

                           3–10 years: 1.53 hours per 40 hours worked

                           10+ years: 2.30 hours per 40 hours worked

Paid Holidays: Hourly employees receive six paid holidays per year.

Employee Perks

Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.

We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.

Requirements

• High school diploma or general education degree (GED) and/or six months related experience and/or training. 
• Must have reliable transportation. 
• Must be able to work full time hours. 
• Ability to read and interpret documents.  
• Ability to write reports and correspondence to customers.  
• Bilingual applicants are encouraged to apply! 
• Basic mathematical aptitude 
• Quickly and independently problem solve. 
• Ability to quickly adapt to customer needs. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.