Relationship Manager, Share Plans

Fixed Term Contract for 6 months

Location: London (Hybrid)

In this position, you’ll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

We give you a world of potential

The Relationship Manager will be expected to independently manage large and complex client relationships by effective relationship management techniques while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to act as an ambassador within the organisation and the main point of contact externally.

A role you will love

Accountable for building and maintaining relationships with client portfolios and internal stakeholders. Ability to work in a high-performance culture and to drive quality across the team. The role also requires ability to navigate the organisation effectively at all levels. Establish credible relationships with Clients with regular scheduled meetings in place; retain 100% of clients. Upsell and cross sell both in new and existing business.

Key Responsibilities:

Manage client actions and deliver resolutions to issues, through creative solutions and service excellence, meeting your client portfolios expectations and satisfaction
Proactively identify and maximise all existing and new revenue opportunities and associated EBITDA
Design, develop and deliver professional presentations both internally and externally
Compile and deliver well-structured financial analysis and costings, identifying trends
Support colleagues to ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities
Maintain customer information as required for internal analysis
Act as a Truster Advisor/Thought Leader for Client Management within the Company, providing subject matter expertise, education, and upskilling to a range of colleagues
Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business

What will you bring to the role?

We’re looking for an experienced, client focused candidate with significant commercial experience with a solid understanding of financial concepts, ideally within Plans products and regulation. Commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. Able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.

You’ll be working with numerous stakeholders, and resolving conflicting interests, when necessary, while maintaining the integrity of our product, therefore a natural aptitude for building and managing relationships is required.

Key attributes:

Results orientated/professional best practice approach
Highly Analytical, numerate – design costing plans and models
Experience of Risk Management and Project Management
Experienced Negotiation/ Influencing skills
Strong leader and ability to drive initiatives
Effectively represent Relationship Management within the organisation providing education and upskilling to a range of colleagues
Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
Educated to degree level or equivalent
Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
Certified Equity Professional CEP (1,2 or 3) (desirable)

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.