About The Role:

We are looking for an Application Support Analyst to join our team.
Everyday is a new challenge at Paysend and we approach every task with ambition, innovation and creativity.

What You'll Do (Responsibilities):

Analysis and administration of the transaction flow and individual transactions using Oracle SQL, Postman and Open Search
Maintenance of the business critical payment services
Interaction with the partners about transactions flows
Prompt incident response
Creating and managing incident reports
Guidance and coordination of employees responsible for resolving incidents
Provisioning monitoring and detection of problems and faults in payments services
Making decisions regarding payments

What You’ll Need To Be Successful In This Role:

Experience with collaboration tools (Slack, Google Workspace, Jira, Confluence)
Bachelor's degree is preferred
Focus on problem solving
Ability to multitask
Basic skills of any programming language is a plus
Basic knowledge of the SQL is essential
Experience with Grafana
Experience with OpenSearch is a plus
Basic understanding of financial processes and terminology relevant to the fintech industry
Ability to solve general issue
Advanced English language skills

Why Join Paysend?

Make a Global Impact: Directly impact millions of users worldwide
Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements