Payroll Lead (US Shared Services)

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Lead - Payroll will act as a liaison between our US-based HR, operations, and payroll Teams. Responsible for payroll preparation and processing, updating, and maintaining payroll-related records and the payroll database. This role will produce company-wide reporting, process updates timely within the various HR systems, ensure proper coding of employees for billing purposes, and support timely completion of benefit tasks.

Job Requirements:

• Responsible for the preparation and processing of bi-weekly payroll runs and coordination of international payroll process for a designated line of business
• Directs the analysis, investigation, and correction of errors associated with the editing of payroll data
• Prepares and runs payroll reports to coordinate with Operations personnel on the completion of payroll
• Supervises the processing of payroll adjustments, time corrections, Holiday pay, paychecks, benefit adjustments, special bonus awards, and commission payments
• Responsible for data integrity of time off requests, PTO, bereavement and jury duty
• Responsible for gathering data to coordinate with Corporate Payroll for the preparation of manual checks, garnishments, IRS levies, wage claims, and child support payments in a timely manner and according to federal and state regulations
• Responsible for data integrity of federal, state, local, SUI, SDI taxes, and tax elections
• Responsible for data integrity of payment elections
• Responsible to coordinate with Operations personnel for demotions, promotions, and compensation changes to ensure compliance with federal and state laws
• Facilitate payroll training with Operations personnel
• Assist employees with their payroll concerns and coordinate escalated payroll issue resolution
• Process involuntary and voluntary pay terminations applicable to state law
• Maintain partnership with Operations personnel and HR in relation to payroll functions, payroll processing, and payroll completion
• Partner with Payroll/HR Managers and Operations personnel to conduct payroll investigations and coordinate proper documentation

Qualifications:

• Candidate must possess at least a Vocational Diploma / Associate Degree, in any field.
• 2-3 years of relevant payroll experience, experience in US payroll is an advantage
• Thorough knowledge of payroll systems
• General knowledge of the company benefits plans
• Ability to plan, organize and schedule a workflow to meet rigid payroll deadlines
• Ability to process a high volume of detailed work in a short time frame
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, Outlook, and Workday
• Ability to pass a drug screen and background check

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.