Customer Service and Technical Support Advisor with Spanish

TP is looking for Customer Service and Technical Support Advisor with Spanish:

Purpose of the role:

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Requirements

• Spoken and written communication in Catalan and Spanish
• B2B level of English
• Listening and understanding capacity

• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust

• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer's on these product categories

Benefits

• 38,5 hours/week, rotating shift, from Monday to Saturday.
• Permanent contract.
• Salary: 16.363 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).

• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
• Excellent work environment and team building activities in a dynamic and international environment.