Customer Service Manager

Description

Boot Factory Outlet is growing and coming to Fort Myers!  

Come join us to open our new location at: 

16430 S. Tamiami Trl. 

Fort Myers, Florida 33908 

This location is set to open in September; in person interviews will take place July 22nd-24th and training 

will take place the weeks of August 17th and the 24th. 

We are now accepting applications for Customer Service Managers.
If you are an experienced retail professional looking for an exciting opportunity to lead a team and drive sales, then we need to meet!

Our Customer Service Managers make an incredible impact everyday - on our customers, our teams and our company. They lead, guide, teach, merchandise, process shipment, inspire, manage product, replenish, problem solve and more - in short, they truly are the heartbeat of our success.

This position is full time, our store is open 7 days a week, shifts and hours will vary. The CSM will assist the General Manager in the daily operations of the store. This includes the responsibility of assisting the store in achieving its sales goals, meeting merchandising standards, employee questions or issues, and delivering operational excellence through effectively leading a team and providing each of our guests an exceptional experience. This position is a “working manager” position and is expected to be working the sales floor.

Full time position and a competitive hourly wage with monthly bonus opportunities -

What We Offer:

• Growth! Here at Boot Factory Outlet our goal is to give you the tools to grow beyond this position and into the next.
•  Competitive pay along with bonus opportunities (monthly and quarterly) 
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date.
• Life & Short/Long-Term Disability Benefits
• Free pair of boots! Your first pair of boots are on us along with a generous employee discount. You can also payroll deduct your purchases.
•  Company provided uniform 
• Flexible schedules to fit your lifestyle and career goals. We get it, work life balance is important to us too.
• Pay advance! Get early access to your paycheck with an advance on earned wages.
• Employee Referral Program.

Requirements

 Our Best Fit Candidates Would Have: 

• Previous retail management or supervisory experience. 
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Strong management, delegation, and communication skills.
• Strong written and verbal communication skills needed.
• Effective problem solving and communication with customers and team members.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)

Essential Physical Requirements: (Lifting up to 50 pounds, bending, climbing, reaching, and standing/walking for the entire shift) 

• Ability to read, count and write in order to accurately complete all documentation. 
• Ability to freely access all areas of the store including selling floor, stock area, and cash wrap.
• Ability to operate and use all equipment necessary to run the store. 
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.