Store Operations Manager

Description

 Boot Factory Outlet is growing and coming to Fort Myers!  

Come join us to open our new location at: 

16430 S. Tamiami Trail

Fort Myers, Florida 33908

 This location is set to open in September; interviews will take place July 22nd-24th and training will take place 

the weeks of August 17th and the 24th.

We are now accepting applications for Store Operations Manager.

The Operations Manager is responsible for overseeing daily operations, ensuring exceptional customer service, and driving sales performance. This position requires strong leadership skills and a passion for retail, as well as the ability to manage a team effectively. This position is a “working manager” position and is expected to be working the sales floor.

Key Responsibilities:

• Ensure that each Guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of service. 
• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals.
• Recruit, onboard, train and strategically schedule employees to achieve sales, profitability, market share, and business plan objectives. Ensures sales team is strategically staffed and placed for enhanced productivity.
• Delegate responsibilities to employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
• Maintain staff performance by appraising, coaching, counseling, and delivering disciplinary actions in partnership with the Human Resources team.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Effectively communicates with company leadership team, on a regular basis.

What We Offer:

• Growth! Here at Boot Factory Outlet our goal is to give you the tools to grow beyond this position and into the next.
•  Competitive pay along with bonus opportunities (monthly and quarterly) 
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date.
• Life & Short/Long-Term Disability Benefits
• Free pair of boots! Your first pair of boots are on us along with a generous employee discount. You can also payroll deduct your purchases.
•  Company provided uniform 
• Flexible schedules to fit your lifestyle and career goals. We get it, work life balance is important to us too.
• Pay advance! Get early access to your paycheck with an advance on earned wages.
• Employee Referral Program.

Requirements

Our Best Fit Candidates Would Have: 

• Previous retail management experience preferably in a supervisory role. Minimum of three years.
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Strong management, delegation, and communication skills.
• Strong written and verbal communication skills needed.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.

Essential Physical Requirements: (Lifting up to 50 pounds, bending, climbing, reaching, and standing/walking for the entire shift) 

• Ability to read, count and write in order to accurately complete all documentation. 
• Ability to freely access all areas of the store including selling floor, stock area, and cash wrap.
• Ability to operate and use all equipment necessary to run the store. 
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds. 
• Ability to work varied hours/days as business dictates, including 45 hours or more per week.