Mō te Tūranga | About the Role

The Application Support Engineer plays a vital role in supporting our Financial Crime Technology team. You’ll be part of the FinCrime squad, working alongside our everyday crime fighters to maintain and enhance applications that monitor and alert on suspicious activity.

In this role, you’ll ensure the smooth operation of critical systems by triaging support requests, managing incidents, and resolving issues efficiently. Your work will help keep our applications healthy, responsive, and aligned with business needs—making a real impact in the fight against financial crime.

Please note: - This position requires participation in an afterhours on call support roster.

Some of the key responsibilities include: -

Providing first and second-line support for NetReveal/Detica and other financial crime applications.
Build effective relationships with stakeholders and assimilate information quickly.
Demonstrate determination, resourcefulness, and a sense of purpose in delivering optimal results.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Troubleshoot issues involving large data sets in files and perform root cause analysis.
Manage and resolve incidents using ticketing systems.
Participate in the on-call roster to support tier 1 and tier 2 systems.
Collaborate with business users to understand issues and deliver accurate, timely solutions.
Support and maintain control flows, batch jobs, and scheduled tasks using Control-M.
Work with Oracle PL/SQL, SQL, and Bash Shell scripting for system maintenance and optimisation.
Write and maintain clear, concise documentation for support procedures and configurations.

Me aha ahau kia angitu? | What do I need to be successful?

5+ years of first/second-line support experience in financial services or similar applications.
Hands-on experience with NetReveal, Detica, or other financial crime platforms is highly advantageous.
Strong understanding of SQL and database management.
Experience with Oracle PL/SQL, Control-M, and Bash Shell scripting.
Proven ability to troubleshoot complex issues and perform root cause analysis.
Excellent incident management and ticketing system experience.
Experience working in containerised environments.
Familiarity with Python and SAS for data analysis and automation.
Exposure to financial crime compliance processes such as AML, KYC, and transaction monitoring.
Ability to write clear and user-friendly documentation.
Highly developed analytical and problem-solving skills.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

28 July 2025