GOC IT Infrastructure Operations Specialist – Server & Storage (24/7 Support)

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Key Responsibilities

Server Management (Windows/Linux)

• Incident Resolution: Resolve server-related incidents (Windows/Linux), ensuring timely and accurate fixes according to SLAs.

• Monitoring & Maintenance: Perform routine system monitoring, maintenance, and troubleshooting of server environments.

• Vendor Coordination: Work with vendors for hardware or software-related support and ensure swift resolution of issues.

• Knowledge Sharing: Act as the primary point of contact for knowledge sharing within the India team regarding server management best practices and troubleshooting.

• Documentation: Maintain comprehensive records of server-related issues, resolutions, and vendor interactions.

• Linux and Windows Virtualization

Storage Management (SAN/NAS)

• Hardware Troubleshooting: Diagnose and resolve SAN cabling and hardware issues with minimal downtime.

• Vendor Coordination: Manage vendor relationships, including part replacements and RMA processes for storage hardware.

• Escalation Handling: Identify and escalate complex or critical issues to the next support tier or management as necessary.

• Incident Management: Investigate and resolve storage-related incidents, ensuring follow-up on escalated issues.

• Knowledge Sharing: Lead knowledge transfer sessions and ensure smooth communication with remote teams about SAN switches and storage systems.

• Documentation: Keep detailed records of storage incidents, resolutions, and vendor interactions.

FTS Collaboration

• Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.

• Maintain a high level of professionalism and reliability while working in a rotational shift environment, covering multiple time zones.

• Cooperate closely with server, network, and database teams to provide integrated solutions and support.

Qualifications

Required Skills

• B.E (IT or Computer Science) or Equivalent.

• 5–8 years of experience in IT infrastructure with a focus on server management (Windows/Linux) and storage (SAN/NAS) systems

• Strong troubleshooting skills in both server management (e.g., Windows, Linux) and storage systems (e.g., SAN, NAS, RAID configurations)

• Hands-on experience with storage platforms such as NetApp, EMC, Cisco, and Brocade SAN switches

• Proven experience in coordinating with vendors for part replacements, RMA processes, and hardware logistics

• Strong communication skills to facilitate knowledge sharing and coordination across global teams

• Ability to manage escalations and work with urgency to minimize business impact

• Flexibility to work in a rotational shift model, ensuring coverage in all time zones

• Strong problem-solving and analytical skills with attention to detail

Preferred Qualifications

• Familiarity with cloud technologies (AWS, Azure) and their integration with storage solutions

• Exposure to ITSM tools and processes (e.g., ServiceNow, ITIL)

• Scripting knowledge for automation (e.g., PowerShell, Python)

• ITIL certification or equivalent

Additional Information

Additional Notes

• Immediate Joiners Preferred: We are looking for candidates who can join immediately or within a short notice period, to ensure a seamless transition and swift integration into our global team.