Team Lead - CSM

Title: Team Lead

Location: Bangalore, India
Role overview:

Role will require you to have strong experience in managing cross-functional projects from inception to launch, overseeing the full life cycle. You will own and drive technical projects across various stages, ensuring on-time delivery with quality during onboarding and execution between internal teams and global partners.

Requirements

How you will create impact:

Primary Responsibilities:

• You'll support integration projects that incorporate proactive and innovative delivery, addressing business challenges and achieving goals. You'll collaborate closely with customers, partners, business leaders, management, and cross-functional teams to define requirements, create roadmaps, and execute multiple business priorities.
• You'll manage the end-to-end partner API integration process and handle customer and partner interactions.
• You'll identify opportunities and define processes to accurately capture scope, dependencies, schedule, metrics, and risks for program success.
• You'll plan and manage project schedules, anticipate risks, and provide mitigation strategies, along with escalation management, recommending engineering trade-offs aligned with business goals.
• You'll effectively communicate program status and updates to all stakeholders on a regular basis.
• You'll escalate red flags to executives in a timely manner, using sound business judgment.
• Resolve customer concerns and requests efficiently in a timely manner.

Secondary Responsibilities:

• Ability to efficiently run multiple projects simultaneously, involving multiple business partners, stakeholders in a fast-paced environment
• Communicate effectively and manage the expectations of multiple stakeholders (both) internal and external.  
• Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams
• Maintain and navigate the organization using formal / informal networking skills
• Proven ability to build strong  relationships and lead and influence cross-functional and partner teams.
• Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams.
• Should be to maintain and document processes and business requirements
• Excellent problem solving and decision-making skills exercising good professional judgement.
• People Management and networking skills.
• Result Oriented, fast learner and ability to handle fast paced environment.

Essential qualifications:

• Experience: 3–5 years in Payments, Fintech, or Financial Services with hands-on involvement.
• Project Management: Proven experience as a Project Management Professional within Information Technology Services.
• Technical Knowledge: Familiarity with API integrations is essential.
• Methodologies: Strong understanding of program/project management and SDLC practices.
• Team Collaboration: Comfortable working in team environments and adaptable to change; capable of working independently when needed.
• Relationship Management: Skilled at building and maintaining relationships with international customers and colleagues.
• Multitasking: Experienced in managing multiple projects in fast-paced settings.
• Attention to Detail: Highly detail-oriented with strong organizational skills.
• Language Proficiency: Fluent in English; multilingual abilities are a plus.

Interview rounds & assessments:

Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Hot Seat:
A cultural fit round that includes an overview of the company’s core values and long-term plans.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

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