Aerones is seeking a passionate and skilled Technical Support Specialist to join our team. This role is vital in providing top-notch support to our clients and ensuring the optimal performance of our innovative robotic solutions used in wind turbine maintenance.

As a Technical Support Specialist, you will be responsible for:

Responding to and managing technical inquiries from customers and stakeholders.
Providing troubleshooting support for various robotic systems used in turbine maintenance.
Collaborating with engineering teams to convey customer feedback and improve product functionality.
Assisting in the development of documentation, training materials, and FAQs to enhance user experience.
Conducting training sessions for clients on the operation and maintenance of robotic equipment.
Monitoring and analyzing performance metrics to identify improvement opportunities.

We offer:

A dynamic and supportive work environment.
Opportunities for professional development and growth in a rapidly evolving industry.
Competitive salary and benefits package.
Collaboration with a talented team passionate about renewable energy technology.

Requirements

To succeed in this role, you should possess:

A Bachelor’s degree in Engineering, Information Technology, or a related field.
Strong technical knowledge and experience with robotics or automation systems.
Excellent communication skills in English (both written and verbal).
Proficiency in troubleshooting and problem-solving.
A proactive attitude and ability to work independently and as part of a team.
Willingness to travel occasionally to client sites if needed.

Benefits

Salary from: 2,000 EUR to 4,000 EUR
Health Insurance (after the probationary period)
Birthday Gifts
Gifts for Special Occasions (Marriage, Birth of a Child)
Paid Study Leave
An additional 3 days of leave per year, which can be taken as needed