Loadshift Liaison Officer

The Loadshift Liaison Officer aims to increase, improve, and expand Loadshift’s reach within the freighting industry.

They are always ready to assist drivers, carriers, and operators to have a great experience by providing helpful information, answering questions, expanding the market, and presenting them with more options.

The impact you’ll make in the team

• Review, approve, and reject vetting documents submitted by transport operators and freight owners
• Contact users with rejected documents and provide instructions to help them complete the vetting process
• Conduct random audits as necessary and apply appropriate account sanctions to non-compliant users after a given period of time
• Approve or reject requests to join our Facebook groups.
• Moderate posts in our Facebook groups
• Scrub load leads in the Facebook groups for cross posting in Loadshift
• Help increase the volume of available drivers onsite through targeted lead generation and driver acquisition strategies
• Address general user concerns via emails and calls in a timely manner

Requirements

Educational Background

• Must possess a Bachelor’s/College Degree or at least a Vocational Diploma/Short Course Certificate in any field

Experience

• Previous experience in a similar role will be highly regarded
• Fluent in written and spoken American English
• Must have customer service experience

You’ll be more successful in the role if you have

• Has fluent written and oral English communication skills
• Organized, systematic, and detail and process-oriented
• Can effectively build and maintain rapport with customers
• Has basic technical troubleshooting skills
• Can apply critical thinking and problem solving skills
• Has schedule flexibility to accommodate shift rotations and requests for overtime as necessary

Benefits

• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Get inspired and stay engaged with our company's monthly engagement events, and sports activities where you can put your skills to the test and win cash prizes! 
• Earn a competitive salary that recognizes your talent and dedication
• Comprehensive and competitive health benefits to keep you and your family healthy (HMO, Life, and Personal Accident Insurances)
• Enjoy a delicious free daily meal, snacks, and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO