THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Due to an internal promotion, we’re seeking an energized and accountable individual to join our team, as Field Manager. You will be joining a team of Field Managers who support and uplift one another. Not only will you be joining a supportive team, you will also have the opportunity to work through complex issues for our customers, navigate and engage with a broad range of internal and external counterparts, and consistently embed practices to ensure your team remain efficient.

Key responsibilities will include:

Working closely with the teams designated Service Scheduler to ensure the Technicians routes are coordinated effectively and efficiently.
Review daily reporting to ensure schedules are adhered to and managed in the most efficient manner.
Manage escalations and work toward a solution for the benefit of our brand and customers.
Provide consistent coaching and development to the field based team, and leverage internal departments for further support, where required.
Ensure field activities are recorded in real-time by the field based team
Conduct regular site audits and vehicle inspections

YOUR SKILLS

We are looking for someone who is enthusiastic about engaging with their team, and has the resilience to navigate a demanding role in a dynamic environment. You will be someone who has the ability to naturally build relationships, is focused on accountability and outcomes, and is motivated to think outside of the box and look at ways of continuously improving the way in which we operate.

The following skills and attributes will lead to success in this role:

Demonstrated experience managing a service-oriented team.
Excellent communication and problem-solving skills with the ability to interact effectively with employees and customers at all levels.
Knowledge of the commercial and retail market is advantageous.
Ability to think on your feet and strive in a fast pace, pressured environment with a focus on client management and employee engagement.
Strong leadership skills with the ability to hold individuals accountable, whilst building respect and engagement amongst the team.
Strong business acumen, including how your decisions as a Field Manager impact the overall performance of the Victorian Service business.
Ability to interpret Enterprise Agreements and the governance associated with such agreements.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!

Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program!
Access to discounted Health Insurance.
Peer to Peer Recognition via our ‘AAA’ Nominations and awards

Wellbeing Committee focusing on mental health, community engagement, diversity and inclusion, and social amenities.
Access to a WhereFit membership for discounts on gym memberships, apparel, and more!

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.