Hospitality Worker

Company Description

Located in the heart of the Rotorua, Pullman Rotorua is a stunning 130-room Hotel which offers an exceptional location, We have our Barrel & Co restaurant located on our ground floor as well as 6 versatile meeting spaces.

We are seeking a passionate, guest-focused Hospitality worker- All rounder 

Job Description

The Hospitality Professional- All rounder will work closely with the Night Manager ensuring the efficient running of the hotel during the night shift.

This role is overnight 7:30pm to 6am this role encompasses various duties

• Assists guests with request and\/or complaints
• May handle check-ins/check-outs
• Assist in maintaining the cleanliness and organization of lobby and Restaurant and Bar areas (will work closely with the F&B manager as well.)
• Provides security assistance in the hotel and front entrance area during night shift. (I.e. from 7:30pm - 6am).
• Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
• May compute bill, collect payments, and makes change for guests as well as doing Night Audit functions
• Assist with any overnight room service requests ie Food & Drinks
• Clean and rest the Lobby and Barrel & Co Bar and grill
• May post charges to Opera guest accounts
• Complete department/shift checklists and/or reports for relevant shifts.
• Maintain a neat, clean and well-groomed appearance.
• Performs other related duties as assigned.

Additional Information

For thsi role we need 

• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Ability to learn how to use online systems from Opera Cloud to various online tools.
• Adaptable to changing priorities and able to juggle multiple tasks.
• Strong analytical and problem-solving skills.
• Excellent organisational and time management skills.
• Exceptional customer service skills and the ability to anticipate consumer behavior.

40 Hours per week

Only shortlisted applicants will be contacted.