JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for “Community Ambassador”
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Work Dynamics, join us to be inspired by the best.

What this job involves:
• Located on site in the client’s offices.
• Act as single point of contact for client floor
• Responsible and accountable for all service request.
• Ensure service deliverables are met with SLA and KPI
• Work with all related parties on timely delivery of all services
• Be responsible for all clients within designated area
• When necessary raise risks to Workplace Experience Lead for further investigation
• To undertake continuous floor inspections ensure cleanliness and maintenance is correct
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests.
• Continuous Improvement implementation
• Conduct data analysis report when necessary

Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
• 3-5 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office / Facilities Management field
• Must be customer focused and be proactive in establishing customer relationships
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
• Ability to stand for long periods of time
• Ability to effectively communicate and interact with all levels of people, fluency in Cantonese, writing and speaking English
• I am a Workplace Experience Enabler
• I own my floor/s and take personal responsibility for everyone and everything on my floor/s.
• I know each person by name, what they do and what community they belong too. If a new person commences I greet them and help them settle into their new working environment.
• If something needs repairing, I work closely with on site technical team and vendor and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out.
• I am mobile, I do not have a work station, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required.
• You will mostly find me on the LOB floors, and in the community lounge helping with user enquiries, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy.
• I report to the building location lead who ensures I have all the backup I need.
• I work with dining team when there are event host on my floor to ensure the venue is clean and tidy before/after event.
• By observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.