Compliance Enforcement Officer

Position Title:

Compliance Enforcement Officer

Job Description:

Reporting to a Compliance Division Field Supervisor, incumbent performs duties associated with Compliance Division operations while assigned to either a City parking enforcement or impound lot team. Associated duties include: enforcement of parking codes and ordinances, response to parking-related citizen complaints, issuing citations; receipt and processing of impound vehicles or property, response to customer inquiries, payment receipt and issuing property to owners in accordance with established policies and procedures.

All incumbents serve in a position of trust and are required to maintain a high level of personal and professional integrity while providing substantial customer service to both external & internal customers, including vendors.

About the Position:

As part of the Compliance Enforcement team, you will ensure that members of the public comply with important City ordinances and codes, specifically regarding parking. The team’s responsibilities include ensuring compliance with paid parking requirements, managing parking complaints from the public, aiding in parking-related conflict resolution, and responding to parking that does not comport with relevant laws, codes, and ordinances.

Requires shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. 

This announcement will remain open until the position is filled and may close at any time without notice. Early application submission is strongly encouraged.

About the Team:

The Public Services Compliance Division enhances the safety and accessibility for residents and visitors of Salt Lake City by ensuring ordinances and laws are observed to keep people safe. Applicants for roles within the Compliance Division can expect to maintain a high level of personal and professional integrity while providing customer service to the public and internal customers. 

Learn more about working for Salt Lake City's Public Services Compliance Division!

Position Salary Range:

$22.94 - $30.21/hr. based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health insurance (95% of premium paid by city)

• Dental, vision and life insurance

• Paid vacation and personal leave

• Six weeks of paid parental leave from day 1 of employment

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

• Enforces and explains parking code violations and ordinances to citizens.  Issues parking tickets when indicated at pay station areas, time zone areas, and safety and restricted parking zones, with a handheld enforcement system.  Marks restricted and timed zone parking areas and issues parking tickets when appropriate. Patrols and enforces public parking areas and lots to ensure compliance of parking ordinances ensuring the safety of vehicular travel throughout the city. Performs enforcement duties while either on a bicycle or in a city vehicle. Properly maintains and keeps inspection reports for assigned bicycle and/or vehicle. 

• Serves as an ambassador for Salt Lake City, helping citizens & visitors with questions, concerns, and issues related to parking and general information.

• Coordinates enforcement activities with various city departments.

• Responds to and resolves citizen complaints in assigned areas including improper and/or illegally parked vehicles.  Reports suspicious activity to the proper agency throughout the city.

• Issues impound notices, impounds vehicles and/or places/removes a vehicle immobilization device on vehicles when required.

• Participates as part of an overall enforcement team and contributes positively towards team performance goals.

• Completes all required documentation and reporting related to operational needs.  Accesses secure databases and inputs data as required for official operational purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.

• Participates in all aspects of disaster preparedness training & drills and is available to support the city as needed during extreme & disaster events.

• Other duties as assigned.

Minimum Qualifications:

• Graduation from high school or GED.

• Must possess a valid state driver’s license or Utah driving privilege card.

• Must be a minimum of 18 years of age.

• Ability to work effectively with the public and demonstrate outstanding customer service skills.

• Ability to constantly meet performance objectives in support of City’s goals and objectives.

• Ability to safely operate vehicles such as jeeps, tow trucks and/or forklifts.

• Ability to ride a bicycle for extended periods of time may be required.

• Ability to make safety decisions and work in the public way.

• Demonstrated ability to read and write legibly, and maintain accurate records. The ability to use a computer and computer applications such as MS Office as well as ticketing and work management systems for the input/retrieval of data and reports.

• Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.

• Proven ability completing duties while following safety requirements and integrating safety concerns into daily operations

Preferred Qualifications:

• Previous enforcement experience.

• Previous customer service experience. 

Working Conditions

• Considerable exposure to stressful situations (potentially angry customers as well as exposure to disagreeable elements such as construction zones, extreme heat, cold, rain, ice, snow, excessive noise, exhaust fumes).

• Moderate physical activity. Requires the ability to walk, drive and ride a bicycle for extended periods and the ability to push pull and lift a minimum of 50 lbs.

• Requires shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. Ability to work overtime hours as needed to cover special events. 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Department
Public Services

Full Time/Part Time:

Full time

Scheduled Hours:

40