Central Service Center Warehouse Operations Manager

Description

About Mosaic

Mosaic is a different kind of interior distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, creative designs, and optimum solutions. Offering custom cabinetry, plumbing, lighting, and a variety of tile, stone, and flooring. Mosaic partners with leading national and international suppliers to ensure that our customers receive the very best options to fit all budgets and tastes.

Headquartered in Chantilly, VA, Mosaic occupies a broad geographic footprint with nine locations across Virginia, Maryland, and North Carolina, as well as a Central Servicing Center and Warehouse located in Doswell, VA. Each design center houses state-of-the-art showrooms, dedicated contractor sales counters, and on-site, fully-stocked warehouses. At Mosaic, every detail matters as we strive to bring our client's visions to life through expertise and exceptional service.

Role Overview

Mosaic is seeking a strategic and results-driven Distribution Manager to oversee all facets of our distribution operations, including shipping, receiving, inventory control, quality assurance, facility maintenance, and fleet management. This leadership role demands a proven ability to drive operational excellence while aligning with Mosaic’s high standards of service and integrity. The successful candidate will demonstrate strong financial and operational acumen, with a track record of effective budget stewardship and identifying efficiencies without compromising quality or performance.

Requirements

Qualifications & Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related discipline; advanced degree preferred.
• Minimum of 7 years of progressive leadership experience in distribution, logistics, or supply chain operations.
• Demonstrated expertise in fleet management, transportation logistics, and compliance with Department of Transportation (DOT) regulations.
• Deep understanding of inventory control methodologies and quality assurance best practices.
• Proficiency in Warehouse Management Systems (WMS) and ERP platforms; experience with system integration and process optimization is a plus.
• Exceptional leadership presence with strong communication, analytical, and problem-solving capabilities.

Key Responsibilities

Leadership & Culture

• Serve as a strategic leader within the distribution organization, setting clear direction and cultivating a culture of collaboration, accountability, and continuous improvement.
• Provide hands-on coaching and mentorship to team members across the distribution center, identifying growth opportunities and aligning development plans with individual and organizational goals.
• Embody and promote Mosaic’s core values by demonstrating ethical leadership, sound judgment, and a steadfast commitment to operational excellence and brand integrity.

Talent Management & Safety Compliance

• Lead end-to-end talent strategies for the distribution team, including recruitment, onboarding, and workforce development, to build and sustain a high-performing team aligned with Mosaic’s values and operational standards.
• Partner closely with Human Resources to implement employee engagement, development, and retention initiatives while ensuring consistent application of HR policies and a culture of professionalism, inclusion, and accountability.
• Champion a proactive safety culture by developing and enforcing robust training programs, conducting routine safety audits, and ensuring full compliance with OSHA and other regulatory requirements to maintain a safe, secure working environment.

Warehouse Operations

• Oversee all facets of warehouse operations, including layout design, inventory organization, workflow optimization, and implementation of safety standards to ensure a streamlined, secure, and efficient environment.
• Establish and enforce standardized operating procedures for receiving, picking, packing, and storage, ensuring consistency, accuracy, and alignment with Mosaic’s operational benchmarks.
• Drive continuous improvement initiatives rooted in lean principles, focusing on space optimization, waste reduction, and enhanced operational agility in support of Mosaic’s strategic objectives.

Shipping & Receiving Management

• Direct and coordinate all inbound and outbound shipments, ensuring timely, accurate, and cost-effective execution that supports Mosaic’s high standards for customer satisfaction and operational excellence.
• Develop, track, and analyze key performance indicators (KPIs) related to shipping and receiving, using data-driven insights to improve lead times, reduce discrepancies, and control costs.
• Manage carrier relationships and logistics partnerships, negotiating favorable contracts and ensuring consistent, reliable service aligned with Mosaic’s service-level expectations.

Dedicated Fleet Management

• Oversee the performance and cost-efficiency of Mosaic’s dedicated third-party fleet provider, ensuring driver scheduling, routing, and service execution consistently meet expectations for safety, timeliness, and professionalism.
• Implement and manage strategies for cost control and service optimization, with a focus on fuel efficiency, fleet utilization, and full compliance with DOT regulations and safety standards—supporting both operational excellence and fiscal responsibility.

Inventory Control

• Manage and optimize inventory tracking systems through regular audits, cycle counts, and variance analysis to ensure accuracy, transparency, and control over stock levels.
• Collaborate cross-functionally with procurement and sales teams to align inventory storage strategies with demand forecasts, seasonal trends, and customer requirements, maximizing space utilization and minimizing excess or obsolete inventory.

Quality Assurance

• Establish and uphold rigorous quality standards across all distribution functions, implementing effective inspection protocols for both inbound materials and outbound shipments to ensure adherence to Mosaic’s expectations of excellence.
• Lead quality audits and conduct root cause analyses for any deviations, collaborating across departments to implement effective corrective actions and prevent recurrence.
• Drive continuous improvement initiatives that enhance product and service quality, reinforcing Mosaic’s reputation for precision, reliability, and customer satisfaction.

Facility and Equipment Maintenance

• Oversee all aspects of facility maintenance, implementing proactive scheduling to minimize disruptions and ensure a safe, clean, and efficient operating environment.
• Conduct routine inspections of the building, equipment, and safety systems, coordinating timely repairs or upgrades to maintain compliance with OSHA and industry standards.
• Manage facility-related expenses within budget, identify cost-saving opportunities, and negotiate vendor contracts to optimize spending on maintenance, services, and supplies.
• Direct the upkeep of all material handling equipment, establishing preventive maintenance programs to ensure optimal performance, minimize downtime, and extend equipment lifespan.

Why Join Mosaic?

• Be part of a company dedicated to excellence and innovation.
• Lead a dynamic team committed to operational success.
• Enjoy a collaborative, supportive work environment with growth opportunities.
• Competitive salary, commissions, and participation in net profit-sharing.
• Medical, Dental, and Vision Insurance.
• Paid Holidays (including your birthday!).
• Generous PTO.
• 401k Employer Matching Program through John Hancock.
• Employee product discounts.