Help Desk Analyst

Description

• User set-up and terminations
• User account management across multiple platforms (Active Directory, iOS, Android, Office 365, Microsoft Intune, etc.)
• Manage IT accessory equipment inventory and distribution
• Device setup and assignment including phones, computers, and printers
• Daily helpdesk support- tickets, pc repairs, printers, cellphones, servers, networks, troubleshooting, etc. 
• Monitor and manage systems (Barracuda, Verizon, Intune, Office 365, Active Directory, Exchange Server, Printer Server, File Servers, Avigilon Camera and Gate System, Palo Alto Firewall and VPN, Sentinal One AV, Sage and Smarttruck)
• Support IT Manager with efficiency improvements
• On call for after hours IT needs and reports if needed
• Maintain high level of standards for service desk

Requirements

• Intune, O365, IOW trouble shooting experience. 
• Communication skills 
• Detailed orientated, thorough, and organized 
• Professional and analytical minded