Administrative Support 09

POSITION SUMMARY
This position provides daily administrative and clerical support to the Worker’s Injury Network (WIN Department) WSIB Orthopedic, Neurology and Mental Health and PCVRS Specialty Clinics.

QUALIFICATIONS
• 2-year post-secondary diploma in office administration- health services from an accredited institution  
• Medical terminology certificate
• Minimum 1 year experience in health care environment; previous experience working with WSIB would be an asset 
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect    
• Proven competency working with hospital patient processing system (EPIC)
• Advanced keyboarding skills of 55 wpm, MS Word, and MS Excel
• Ability to communicate effectively and tactfully, both in person and by telephone
• Ability to participate in process evaluation and improvement
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations 
• Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Good organization skills, with ability to set own priorities and work with minimal supervision
• Demonstrated ability to react well to frequent changes and evolution of processes
• Excellence in grammar, spelling, and punctuation, together with report writing skills
• Previous experience with Dovetale (EPIC), Clinical Connect and Novari, Outlook, Telus Health, Nexus Portal and Web access

RESPONSIBILITIES
• Provides reception duties as required by handling all incoming phone calls and enquiries to the WSIB Specialty Clinic in an efficient and courteous manner
. Provides regular and timely communication to clinic referral sources (e.g. WSIB, PCVRS) regarding appointment status.
• Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, and all diagnostic test results
• Assists in arranging and prioritizing for patient appointments, tests and procedures
• Provides clerical support and sorts/distributes mail, faxes and emails
• Ensures work areas are maintained in an organized, safe and presentable way at all times
• Provides regular and timely communication to WSIB regarding appointment status
• Provides clerical support to the clinical team when required
• Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: i.e. Dovetale, Arthur Health and Referral Tracker
• Follows up on missed appointments and reschedules appropriately
. Acts as liaison with Physician, WSIB, OWN, PCVRS and other referral source offices to ensure that patient information is forwarded appropriately and patient communication is coordinated with offices
• Coordinates patient scheduling, registration and related departmental communications through the use of several computer applications across multiple sites
• Prepare charts for clinics and manage multiple active charts on a daily basis
• Assists with other unit activities as assigned by Manager

WAGE RATE
Hourly $28.87...$30.14... $31.37 (plus 14% in lieu of benefits)