Data Center Operations Technician L4

We are seeking a highly skilled and motivated Data Center Operations Technician 4 to join our dynamic infrastructure operations team. In this role, you will be responsible for the advanced diagnosis, troubleshooting, and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a strong proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure.

What You Will Need to Succeed:

Advanced Hardware Troubleshooting & Repair:

• Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
• Perform component-level repairs and replacements on servers and other data center hardware
• Manage and execute the hardware break/fix process, ensuring minimal downtime and adherence to service level agreements (SLAs)
• Conduct root cause analysis of hardware failures and provide recommendations for preventative measures
• Identify trends in hardware failure and make recommendations for tooling enhancements

Linux System Administration:

• Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
• Assist in the deployment and provisioning of new servers running various Linux distributions
• Troubleshoot boot-level and OS-level issues on Linux servers
• Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the Linux OS

Data Center Operations:

• Manage data center inventory, including spare parts and retired assets
• Maintain detailed documentation of all hardware repairs, changes, and configurations
• Participate in on-call rotations to respond to after-hours emergencies (if applicable)
• Adhere to all safety and security protocols within the data center environment
• Act as an escalation point

Mentorship & Collaboration:

• Provide training and guidance to team members on best practices for hardware repair and troubleshooting
• Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
• Actively engage in training support technicians

Skills and Qualifications:

• Minimum of 5 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
• A minimum of 2 years of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment is mandatory

Technical Skills:

• Expert knowledge of x86 server architecture and components
• Proficiency in diagnosing and repairing server hardware
• Strong understanding of network hardware, including switches, routers, and firewalls
• Solid command of Linux/Unix command-line tools for diagnostics and troubleshooting
• Familiarity with data center infrastructure management (DCIM) and ticketing systems
• Experience with structured cabling and fiber optic connectivity

Preferred Certifications:

• CompTIA A+
• CompTIA Server+
• CompTIA Linux+ or LPI certification
• Vendor-specific hardware certifications

Physical Requirements:

• Ability to lift and move equipment up to 50 lbs.
• Ability to work in a temperature-controlled environment with moderate noise levels
• Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods