Consumer Services Representative

The day to day:

· Support our customers order and invoicing needs

· Our orders process is intricate, attention to detail on order accuracy, pricing, invoicing discounts, fills an order by offering alternative ship/pick up dates based upon product availability; completes invoicing and communicating in an accurate and timely manner

· Verbal and electronic communication is key - the ability to effectively deals with customer inquiries and concerns is crucial in building good working relationships

· Teamwork & communication – be a positive contributor and maintain a supportive attitude within the department and the company.

· Other projects as assigned/required

Experience:

· Fluently Bilingual English and French (Nice to have)

· Experienced a minimum of 1-2 years of customer service experience working with an ERP system and sales admin/order entry experience an asset

· Technology typing speed of minimum 45 wpm

· Intermediate knowledge of Microsoft Office an asset

· Efficient and effective working with a sense of urgency to get things done in a timely matter and meet deadlines

· Team-player a Positive Can-Do attitude and willingness to help

·  Calm under pressure you aren’t shaken by tough customers or situations

· Great communicator who practices active listening and are excellent at both verbal and written communication

·  Adaptable you can work in a fast-paced environment and are flexible to changing priorities

· Passion shares our core values of Leaving the Earth better than we found it!

This is a one year (full time) contract that will be remote out of Canada and pay a base salary of $60,000 with a 10% retention bonus.